Management and protection of your enterprise applications: count on us!
A value to protect: the intelligence and commitment behind your IT system
The services to keep efficient your hardware, base software and application software have many faces and many names:
- ordinary maintenance: application of new versions of software technologies and products;
- corrective software maintenance: because even us can make mistakes ...;
- evolutionary/adaptive maintenance: changes in your needs, changes in regulations;
- systems support: the architecture must be kept efficient, backups must be made regularly, the systems has to be monitored and optimized as needed to respond to changing boundary conditions;
- phone help desk service, during office hours on weekdays.
All of these services, relying on our online issue tracking system, shared with all our customers, enable you to track the solution phase of any reported problem, and to interact with us in the process. Our services:
- may be supplied all together or one by one,
- may respond or not to agreed SLA's,
- may take the form of a pre-paid batch of man-days or of a yearly fee with basic SLA,
- may include on-site service or not.
In all this variety, one thing has not changed: our attention to the customer, awarded with our UNI EN ISO 9001:2008 quality management certification.